Royal Mail FAQ

Royal Mail FAQRoyal Mail is the most trusted letters and parcels delivery company in the U.K., making mail collection and deliveries, six days a week throughout the U.K.

The most common questions people have with Royal Mail services is calculating the correct postage rates, how to track mail, what to do when unable to take delivery of mail, and how to redirect mail to a new address.

How to Calculate the Correct Postage for the Mail

Royal Mail operates on a one-price-goes-anywhere policy, but the amount for the postage varies based on the size and weight of the item. 

Royal Mail recognizes different mail formats for calculating prices. The different formats are Letter (maximum 240mm x 165mm x 5mm, and 100 grams), Large Letter (maximum 353mm x 250mm x 25mm, 750 grams), Small Parcel Wide Open (maximum 45cm x 35cm x 8cm, 2 kilogram), Small Parcel Deep Open (maximum 35cm x 25 cm x 16 cm, 2 kilogram), and Medium Parcel (maximum 61cm x 46cm x 46cm, 20 kilogram). Packages exceeding these specifications would fall under Large Parcel or Rolled and Cylinder Shaped Parcels. 

The rate would also depend on the type of service chosen. Special Delivery by 1pm (maximum weight limit of 20 kilograms) and Special Delivery Guaranteed by 9pm (maximum 2 kilograms) would cost more than normal delivery. Similarly, Signed-for First Class and Signed-for Second Class mails have different rates.

The Royal Mail Price Finer link makes it possible to calculate the price, depending of the format, destination (international and domestic rates vary), and delivery option.

How to Track Mail

To track mail send by Royal Mail, or get a signed acknowledgement from the recipient, it is necessary to opt for “Delivery Confirmation Required” when sending the mail. This would attract additional charge depending on the type of mail. 

Those subscribing to this service can enter the 13 character tracking number at the Royal Mail websiteto get the status of the mail.

What to Do When Unable to Take Delivery

Royal Mail leaves a “Something for you card” when unable to deliver an item to the address, and retains the mail for 18 days at the post office, before returning it to the sender. The “Something for You” card has a reference number to identify the item, and explains how to arrange for collection or redelivery. Redelivery usually takes two days.

What to Do When Moving Houses/ How to Redirect Mail 

To redirect mail to a new address, it is necessary to subscribe to Royal Mail Redirection Service. This service redirects mail to a new address for 3, 6, or 12 months, on payment of a fees of £24.99 for each last name. To avail this service, register for an account online, and enter the names and date of birth of all individuals who want the mail redirected. It is also necessary to have a credit or debit card registered at the old address.

The Contact Us page of the Royal mail website offers contact information for these and a whole host of other reasons, including finding a postcode, general enquiries, career opportunities, and more.